WHEN TO CALL? Call Teladoc When: Picture this: it’s midnight. On Saturday. You’re pretty sure your kid has an ear infection. Wouldn’t it be l You can’t see your regular primary great just to call a doctor and get the prescription emailed to your pharmacy instead of spending half care physician due to timing or travel the night sitting in urgent care? l You need medical attention that you Aetna Teladoc think won’t require a doctor visit CPK employees and dependents who are enrolled in one of our Aetna plans now have 24/7 access l You need to refill a regular to a network of board-certified physicians through Teladoc. The doctors can diagnose many medical prescription and don’t have time for conditions, recommend treatment, and even prescribe medications. an appointment They’re available anytime, any where — all over the phone or through online video. l You want advice or a second opinion about a medical matter The cost for services is just a $10 copay ($40 copay if you’re enrolled in the CDHP until you meet the deductible), and you can pay with a credit card. To set up your account, visit Teladoc.com/Aetna and follow the instructions. To ensure that Teladoc knows you and is ready to help when you need it, don’t skip the medical history section! Then call 855-Teladoc (855-835-2362), or visit member.teladoc. com/cpk. Kaiser Telehealth CPK employees and dependents who are enrolled in our Kaiser CA plan also have 24/7 access to a network of board-certified physicians through Telehealth. You don’t have to visit a facility to get care from the Kaiser Permanente team you know and trust. Here’s how you can get the care you need: l By phone: schedule a phone appointment or call an advice nurse for on-demand guidance. To schedule a phone appointment, call your local appointments and advice number found at kp.org l By email: connect with your care team anytime. Most members receive a reply within 48 hours - often sooner. Visit kp.org for location-specific information and appointments. l By video: schedule an appointment with your doctor, meet with a specialist, or have an on-demand video visit with an on-call physician. Visit kp.org for location-specific information and appointments. 14